To Find Certainty, Focus on Uncertainty...

Picture you're Peter Gibbons in today’s modernized workplace. Imagine you're at work, trying to work on that ever-important TPS report that your boss, the infamous Bill" Lumbergh requested. Instead of staring into space for 15 minutes, you instead get a notification on your phone of a new video. Scrolling through the endless algorithmic rabbit hole of TikTok, you stumble upon a video of a baby kitten sneezing profusely. It's adorable. It's heartwarming. It’s been viewed 297,000 times already. It makes you tear up, right there at your desk. Shhh - you've discovered you have emotions (congratulations!). Don’t you dare suppress them, because in a world where technology dominates the day, an individual’s real superpower may well reside into tapping into the well of emotional intelligence to be effective. While Office Space is a comedic cult classic, it’s really a before-its-time masterclass in in emotional intelligence. Nay, its emotional intelligence at its finest it is. The field of Emotional intelligence (EI) has grown exponentially since its introduction 29 years ago, but its constructs remain controversial due to individual interpretations inside and outside of the field of study. EI remains elusive as a widely accepted measurement and often requires interpretations of self-awareness, recognition, and/or self-reporting. Back in 1995, Daniel Goleman’s published concepts around EI introducing a mainstream narrative to the public that explored the relevance of human emotions and their impacts towards cognitive reasoning. Goleman raised thought-provoking notions illustrating the concepts of EI as they relate to IQ, noting that they could be predictive indicators of success. At the time of its publication, EI wasn’t what is today. It was barely in its infancy. Much of the research and evidence referenced in Goleman’s original work was insightful but grounded in interpretative theory. A nice idea at best. Goleman pushed the narrative by foundationally rooting EI back to early adolescence, shaped by their upbringing, evolving as a teenager, and maturing in adulthood before extending those learned traits at work. The teaching of social and emotional learning in schools experienced a “rapid ascension” that was “taken up broadly” by educational administrators once it was introduced (Stearns, 2019). This is where I believe EI has gained substantial credibility. While Goleman’s intentions may have been to educate the audience, tones of his journalistic background are seeded throughout the book, mixing evidence-based results with his interpretations. Well, it’s 2023 and EI’s come a long way. In his tenth edition, Goleman further explains that “if one day I overheard a conversation in which two strangers used the phrase emotional intelligence and both understood what it means, I would have succeeded in spreading the concept” (Goleman, 2006). Mission [somewhat] accomplished Mr. Goleman, as it can be argued that he indeed succeeded in qualifying that the concepts of EI are recognized and generally acknowledged in today’s landscape. Be it in the realm of education, as evidenced by the early educational adoption and practice of social and emotional learning (Schonert-Reichl, 2017), or being practiced as an intangible key to success by the likes of business leaders, EI is real. EI’s rapid acceptance raises considerations of who is driving adoption and whether its concepts, policies, and governance are being driven by psychologists, teachers, journalists, organizations, or working professionals. The answer is all of them, as all are driving EI's adoption. A recent post on LinkedIn referenced the top ten most sought-after skills over the next 5 years, of which you can see Goleman’s influence has grown from theoretical to practical. While technological skills will be in demand and ever evolving, this top ten goes against the narrative you hear about a shortage of skills base resources for which organizations will continue having a hard time filling those roles (you can thank Automation and AI for changing the narrative). The post cite the following in particular order: 1. Creative Thinking (EI) 2. Analytical Thinking (EI) 3. Technological Literacy (IQ) 4. Curiosity (EI) 5. Resiliency, Flexibility, and Agility (EI) 6. Systems Thinking (IQ) 7. AI and Big Data (IQ) 8. Motivation and Self Awareness (EI) 9. Talent / People Management (EI) 10. Customer Service (EI)  That’s 70% EI, 30% IQ. I get it. There are may "top ten" lists out there when it comes to needed skills in the workplace, but the fact that a list like this exists shows how impactful EI's presence is making. What I’m writing here is that while processing data has become a technological commodity, people processing has not. Yes, Watson may be programmed with a higher IQ because it can compute faster, but nothing can replace the feeling that an individual’s EI brings to table. Sometimes, it’s much more effective to read to the room than to read the excel data. Morale of the story ... be more like Peter Gibbons. Reference and Additional Readings Goleman, D. (2006). Emotional intelligence; Why It Can Matter More Than IQ. New York, NY: Bantam. Kimberly A. Schonert-Reichl. (2017). The Future of Children. Vol. 27, No. 1, Social and Emotional Learning and Teachers, pp. 137-155. Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9, 185–211. Stearns, C. (2019). Critiquing social and emotional learning: psychodynamic and cultural perspectives Lanham, MD: Lexington Books.

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We've all heard the phrase: work smarter, not harder. Even with all the technological advancements, productivity tools, collaboration services, the concept of working smarter and not harder is easier said than done. See, most employers introduce technologies so that employees can be more productive. An easier way to think about this is getting able to do more in less time. While companies intend for technologies to deliver increased productivity and utilization, there's a direct correlation and causation towards an increased pressure to accomplish, leading to the not-so-wonderful world of burnout. A vast majority of us have experienced it as evidenced by research articulating that 89% of workers have experienced burnout within the past year, 77% of employees have experienced feelings of burnout at their current job, the overall burnout rate has increased by 13.5% to a whopping 59% from 2021 to 2022, and 21% of workers say their company does not offer any program to help alleviate burnout. Burnout is a psychological phenomenon and medical syndrome characterized through emotional exhaustion, feelings of cynicism and reduced personal accomplishment. While not defined as a medical condition, the World Health Organization has labeled workplace burnout as a syndrome and occupational phenomenon (Wilke, 2019), so the impacts are real. Growing concerns in the workplace have been documented that show significant negative effects affecting both individual and organization, noting a recent study concluding that 95% of human resource leaders cite a correlation that burnout sabotages employee retention (Turner, 2019). The modern workplace is filled with individuals who feel exhausted citing growing concerns about their physical and mental health. Recent data (March 2023) from the TalentLMS and Culture Amp report a glaring chasm between what leaders think is a great workplace culture and reality. The disconnect is wide and concerning as 41% of women reported they were more likely to suffer toxicity in the workplace, 43% of employees say that leadership is turning a blind eye to toxic behaviors, and 45% say that senior executives promote unhealthy competition among managers and employees. Why is this all important? Well, there's a hidden cost to burnout, as it accounts for an estimated $125 to $190 billion in increased healthcare spend within the US (Garton, 2017). The question can be (really needs to be) raised as to why organizations haven’t been addressing the issue with greater emphasis. When all the rhetoric over the last 2 to 3 years has been about touting company culture, burnout continues to be a problem because culture continues to be a problem. Why? I have a theory, and it's rooted in a growing disconnect. Acknowledge it or not, the growing disconnect between employer and employee is real. This is common in the modern professional landscape where workers are conceding their time, working longer hours, and taking work home, often continuing after hours on computer equipment (Malasch & Leiter, 1997) such as email, group messaging, and web conferences. Don't believe me? Would you believe that most organizations spend more on enabling technological services per employee than training, up-skilling, or re-skilling their resources? Per an Industry Report, large organizations spent more than $1,689 on training per employee, which is more than mid-sized companies at $826 and small at $1,396 companies. Service led organizations spent $1,512 per learner in 2022, followed by retailers/wholesalers at $1,299. Think about. Organizations spend more on supplying a user with a laptop and a welcome bag than actually maintaining and growing that employee. Did you know that the median white collar compensation in the US is roughly $97,000 per year, and that if and/or when an employee leaves a company, there's an underlying cost equal to 1/3 their salary in - wait for it - lost productivity and potential revenue per employee?  So, if an organization invested double in training, say around $3,000 per employee (or 1/10th of the loss in revenue), there's a higher probability that the turnover and burnout rates disparate as employees will feel they are being invested in. Spend a little, gain a lot. Spend little, lose a lot. Real investment in individuals that pays dividends is not a novel concept. It's smart business. While individuals won't quit their jobs in masses because everyone needs an income, you can can bet that individuals will feel unmotivated given their heightened states of emotional dissonance (psst - a majority already do). This circles back to premise of individual and organizational approaches, where disconnects lie in the nature of a job versus the nature of the person who is doing the job. It's really long overdue that we take a modernistic view with emphasis on known and new burnout characteristics. HR alone can't do it. Simply putting in place a Chief People Officer is a step in the right direction, but still not enough. It takes a collective team working to come together from the top-down and from the bottom up. I think we need to take a page from Rip Van Horn (may he rest in peace) as he outlined how to build a team in the cult classic Dodgeball, teaching them how to work collaboratively in following by administering the 5 rules to tackle the game of Dodgeball in as we extend it to tackling burnout and culture. In Dodgeball, one has to learn how to dodge, duck, dip, dive, and - dodge. In the business world, let's engage, empower, counsel, mentor, and - engage. If you can dodge a wrench, you can dodge a ball right? Sources Garton, E. (2017, July 20). Employee Burnout Is a Problem with the Company, Not the Person. Retrieved from https://hbr.org/2017/04/employee-burnout-is-a-problem-with-the-company-not-the- person. Malasch, C., & Leiter, M. P. (1997). The truth about burnout: how organization cause personal stress and what to do about it. San Francisco, CA: Jossey - Bass Inc., Publishers. Rutner, Paige S., et al. “Emotional Dissonance and the Information Technology Professional.” MIS Quarterly, vol. 32, no. 3, Sept. 2008, pp. 635–652., doi:10.2307/25148859. Turner, A. (2019, May 28). The World Health Organization officially recognizes workplace 'burnout' as an occupational phenomenon. Retrieved from https://www.cnbc.com/2019/05/28/who-recognizes- workplace-burnout-as-an-occupational-phenomenon.html. Wilkie, D. (2019, July 11). Workplace Burnout is Now an ‘Occupational Phenomenon’. Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/workplace-burnout-a-medical-condition.aspx.

Not going to lie - technologies like Chat GPT are amazing and terrifying at the same time. In one sense, it's a useful service that can help when applied usefully. On the other hand, it's an evolving technology that has the potential to disrupt. There was already transformative disruption, but the likes of AI technologies like ChatGPT are disrupting disruption. Disruptive technologies are not new, just more prevalent. Back in 2020, Jack Kelly of Forbes reported that 60 million jobs were already lost and displaced, with many more to come in this technology space. While there's a great deal of media attention around displacement since ChatGPT made its debut, we've been given warning signs of the changes on the horizon for years. A lot of people just chose not to be inclined to think automation and AI could potentially impact their careers. Back in 2020, The World Economic Forum Future of Jobs Report cited seventy-five million domestic jobs being in jeopardy of being displaced through 2030 by technology, only to be updating the timeline where the Forum now cites that automation will supplant about 85 million jobs by 2025. Everyone's natural reaction is a heightened sense of anxiety as a result of panic and fear because people will naturally conclude that they are next. That's where we, as working professionals, were taught what to think in the face of change as organizations have a fiduciary obligation to their shareholders and owners, not their employees. Organizations have that right, but people should also realize they should hold a fiduciary obligation to themselves as well. How? Well, I'm glad I asked! One word: Perspective . Change your perspective. You read above that 85 million jobs are at risk. Could you be one of those? Statistically speaking - yes. Statista reported that there are 132 million working professionals in the US. Statistically speaking, that's nearly 65% of working professionals in the US are at risk of being displaced. That is a 2/3 majority. To put it in perspective, when you're at work tomorrow, look to your colleague to your right and your left as these stats suggest you should say goodbye to your two colleagues as 2 of you won't be around this same role in 2 years. Scary right? Sure. Until you realize that the same report cites that 97 million new jobs are due to be available as a result of this technological disruption. Do the math and you'll see that organizations are going to need to find 12 million more skilled workers than what is available to pull from in the market, so you should realize the opportunity in front of you as a matter of perspective. According to an IBM survey, more than 120 million workers globally will need retraining in the next 3 years due to AI’s impact on the job market ( Kelly, 2020 ). Truth is, technological change is highlighting the effects on the masses by creating active choices that are both proactive and reactionary. Direct actions are required citing that new jobs will require completely different skill sets, nudging organizations to adapt to changing markets and people to adopt change within themselves. People know technological change is quickly coming, but organizations and social outlets are doing a poor job of framing this as a fear versus framing it as an opportunity. The statistics show that 61% of workers reported that productivity is affected by their mental health issues and 37% identified that the environment they work in contributes to those symptoms. The poor job in framing technological change has deferred many from creating a commitment strategy toward these inevitable changes. It can be argued that fear of emerging technologies is a new stress that has not been acknowledged fully but is common in the workplace. There is a realized trepidation workers have towards the impact and adoption of technologies. The definition of behavior as a manner of conducting oneself is significant because behavior can be changed if so desired. Mental stress in the workplace has been recognized as a major behavioral health issue in the modern working environment. The wave of technology disruption, lack of re-skilling, and problems in up-skilling resources to fill future roles is a bi-directional problem stressing both management leaders and day-to-day workers. This has resulted in a loss aversion, culture, and attrition crisis within organizations. When change is intrinsic, it is welcomed, and people have the drive to change. The problem is that this change is extrinsic as the market is forcing change, raising social concerns where anxiety is creating people’s fears to be ever-present. People feel that they are in control of their careers over time as they create and project a trajectory when they start in a role. When developing a wealth of knowledge and experience in one’s career is threatened, there’s a sense that one’s contributions are being undermined as the sunk cost considerations of developing those sets of skills become discouraging as most people are not inclined to change. Perception is key here in taking back control. One of the most important elements in the occupational stress process is the perception of control. More organizations indirectly create dependencies on technology which cedes control to those technologies to effectively run operations and productivity. Technology can both be positive in the advent to work but equally negative in the stress of work that affect both career and culture. There must be a consensus of a singular cultural identity throughout the organization that is communicated, publicized, and practiced. Examining real transformational change in the workplace requires both qualitative and qualitative insights. Identifying how the management level views overall organization health provides is how the directional and fiscal guidance needed to accurately design tightly defined processes in hopes of yielding greater adoption results. The reality is technological changes such as AI and robots aren't what's scaring people. It's the daunting domino effect of having to change, instead of looking at it as wanting to change. Robots aren't intrinsically relentless, they're just programmed to emulate what they are. Who are they emulating? You guessed it - you! Take your control back.

You've likely come across Zig Ziglar's willingness quote randomly in a mall or a bookstore (if people can still recall what those were). Two semesters ago, I took a course on the Psychology of Willpower, which centered on distinguishing one’s ability to willingly control and regulate situational actions and emotions. We learned there were six distinguishable psychological attributes that people relate to comprised of self-regulation, self-control, cognition, conflict, impulsivity, and conscientiousness. Those attributes were embodied when Paul Rulkens (TEDx Maastricht, 2014) gave a TedX talk on why most people approach willingness incorrectly. In his Ted talk, Mr. Rulkens highlights that data shows only three percent (3%) of people are inclined to do different things, leaving 97% of people repeating the same things they’ve done before, seen, or heard. While Mr. Rulkens doesn’t dive into modeling, his talk lent itself into one’s ability to objectively look at how they systemically look at their goals. While Mr. Rulkens references organizational change, he’s still talking about people’s willingness to change, and changes are nothing but goal-oriented outcomes. I’m of the belief that people will approach change, regardless of the subject or task, the same way regardless of what they do. Whether people are approaching change at work with trying to train for something new or change as it relates to their health, they’re going to approach and look for sources in the same manner. This 97% is nothing more than changing conditional habits. It goes without saying that mental wellness plays a significant role in one’s overall health. Learning about those attributes conjured up the struggles I went through on my weight loss journey back in 2001, when i weighed a svelte 303.7 pounds, then willed myself to lose 110 pounds and maintain that weight loss for over 21 years. If you ask my brothers, it wasn't the working out by my willingness to eat cardboard (protein bars) and not live a real life. When faced with the thought of having to do lose the weight, it felt like an obligation or requirement to do so. I understood that I was going to have to confront my ability to regulate and control my desires and impulses, being conscious of both the decision's and indecision's in my life. What I was not ready for were the conflicts I was going to have against my own conditional and habitual impulses. The generally accepted definition of the word conditional is subject to one or more conditions or requirements being met, made, or granted on certain terms. The second aspect to this is habitual, whose generally accepted definition is a settled or regular tendency or practice, especially one that is hard to give up. As individuals, we tend to develop a set of conditions based on individual, cultural, and societal norms from which we learn to operate within. As such, we form a set of habits to objectively operate in, forming our foundational processes that can be traced from which our habitual tendencies are rooted in. Of those cultural and societal norms, a great deal of our habits are subjective to generally accepted processes, which provide the framework for how an individual operates. It’s because of these conditional habits that most people find themselves in a conscientiousness state to follow socially proscribed norms. That is where i found myself. I found myself in a state of subjective feedback loops when I was attempting to identify my intrinsic motivations, cognitive operations, affectivity, ability to respond, and personal perceptions towards my stated goals, wrongly focused on what I was seeing others had done and were doing. When I was seeking information of where to get started, the conflict I didn’t anticipate was the one of my own dualities in battling impulses versus being more deliberate in my process. I was very much approaching things from a System I model of subjecting myself through a process where only over time, and through trial and error, did I adopt a System II objective methodology that I’ve since adopted as attributes in most of my own professional and personal circumstances. The class made me realize what I had gone through was a goal systems process that didn’t form until I was able to measure the importance of my goals by making stronger connections in what I wanted to do (key words - what i wanted to do, not what i had to do). Focus was an issue for me. When people have to make a big change in their lives, their efforts can be undermined if they are trying to make other changes as well (Baumeister & Tierney, 2012). I wanted to lose weight, but found myself being impulsive, reflexive, impatient, responsive, and immediate on my actions (System I). I saw who I wanted to be, which was fit and slim, but had no idea that how I was approaching my efforts actually was derailing them. That approach led me to start, see minimal progress, and fail within two weeks as my physical and mental states were not regulated to efforts I needed to execute on. When I moved to a System II process, where I found myself in a controlled, reflexive, deliberate, order of mental operations, and strategic mindset, I was able to find a pathway by which I could achieve my desired outcomes. There was a need to achieve a different mindset, moving from a fixed to a growth mindset (Taylor, 2017). Professor Carol Dweck of Stanford University noted that a growth mindset is a desirable trait to have, but not something that can be declared as it was a difficult journey one takes over a long period of time (2016). The power of one’s mental well-being can drive or derail one’s ability to focus and commitment to their goals. There is much continued research to do in the space of self-regulation, self-control, cognition, conflict, impulsivity, and conscientiousness. If you thought this article was about my journey in losing weight, you would be mistaken. This is your journey too. Be weight loss, professional growth, promotions, personal attributes, education - this is your story. The journey in my weight loss formed my willingness to change, adapt, adopt in pretty much everything I do, personally and professionally. It's worked for me for over 21 years so something's working. Can you identify yours? Sourced References Baumeister, R. F., & Tierney, J. (2012). Willpower: Rediscovering our greatest strength. Allen Lane. Dweck, C. S. (2016). Mindset: The New Psychology of Success. Random House. Taylor, R. (2017). Willpower discover it, use it and get what you want. John Wiley & Sons. TEDx Maastricht. (2014). Why the majority is always wrong. YouTube. Retrieved September 11, 2022, from https://www.youtube.com/watch?v=VNGFep6rncY .